Visa Digital Card Controls

Manage all your Cyprus debit and credit cards within Home Banking!

To get started, select Digital Card Controls from the Home Banking Menu. There, you will see your available cards. From here, you can:

  • Enable or disable cards on your account
  • Report your card lost or stolen
  • Activate a new or replacement card
  • Set up a digital debit/credit card
  • Control your spending
    • Set limits per transaction
    • Set monthly transaction limit
    • Set declines based on transaction type
  • Create account alerts
  • Set travel notifications
  • Change your PIN

LOG INTO HOME BANKING

 

How to Receive and Use Your Digital Debit or Credit Card

 

Step 1: Block Your Current Active Card

If your debit or credit card is lost, stolen, damaged, or impacted by fraud, report it through Home Banking, the Cyprus CU mobile app, or by contacting Member Services.

Once a card is reported, it cannot be reactivated.

Step 2: Block Your Card in Home Banking

  1. Sign in to Home Banking.
  2. Go to Digital Card Controls.
  3. Select the affected card.
  4. Under Card Management, select Report Lost or Stolen.
  5. Follow the prompts to block the affected card.

After submitting the request, you may see a confirmation message. You can close this message.

Step 3: Watch for the Digital Card Notification

  • The app may briefly reload after completing the request.
  • A pop‑up message will appear to notify you that a new digital debit/credit card has been issued.
  • If the message does not appear, fully close the app and reopen it.

Step 4: Add the Digital Card to Your Wallet

Once the digital card notification appears:

  1. Select the option to add the card to your digital wallet (such as Apple Pay or Google Pay, if supported).
  2. Follow the wallet provider’s steps to complete the setup.

Your digital card is now available for eligible purchases.

Step 5: Wait for Your Physical Card

  • Your physical debit/credit card will be mailed to the address on file.
  • Physical card transactions will not work until the physical card is received and activated.
  • Activation instructions will be included with the card or you can activate the card in Home Banking.

Important Things to Know

  • The digital card has a new card number.
  • Not all merchants accept digital wallet payments.
  • Normal account terms, conditions, and transaction limits apply.
  • Ensure your contact information is current to avoid delivery delays.
  • Update your information with any merchants that have your card on file and have any recurring/automated payments.
  • Continue to monitor your account and report any unauthorized activity immediately.

 

Questions?

For assistance with lost, stolen, or declined cards, please contact Member Services.

Contact Center Business Hours:
Monday – Friday (8 a.m. – 7 p.m.), Saturday (9 a.m. – 3 p.m.), closed Sundays

During business hours, call Cyprus Credit Union's Contact Center at:
801-260-7600 or 800-929-7787

After Contact Center business hours, call:
801-260-7675 (available 24 hours)


Digital Card FAQs

What happens when my debit or credit card is reported lost, stolen, damaged, or affected by fraud?
When a card is reported lost or stolen, a new digital debit/credit card may be issued and made available immediately through Home Banking or the mobile app.
Will I receive a digital card before my physical card arrives?
Yes. A digital version of your replacement card may appear in your online or mobile banking account before the physical card arrives in the mail.
Can I add my digital card to a digital wallet?
Yes. Your digital card can be added to a supported digital wallet for eligible transactions.
Is the digital card permanent?
No. The digital card is intended for temporary use until your physical card arrives and is activated.
Is the digital card number the same as my old card?
No. Your digital card will have a new card number, different from your previous one.
Can I undo a lost/stolen/fraud report on my card?
No. Once a card is reported lost, stolen, damaged, or compromised, the action cannot be reversed and a replacement will be issued.
Will all merchants accept digital wallet payments?
Not necessarily. Some merchants or specific transaction types may not support digital wallet payments.
Do account terms and limits still apply when using a digital card?
Yes. Standard account terms, conditions, and transaction limits still apply to digital card use.
The products and services on this page are offered through LPL Financial or its affiliates by Registered Representatives of LPL Financial. These products and services are not credit union deposits, not credit union guaranteed, not insured by NCUA or any other government agency, and may lose value. Cyprus Credit Union is a separate entity and is not affiliated with LPL Financial.
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