Mortgage Servicing

Contact Information

For assistance on all mortgage types (including HELOCs), contact our Mortgage Servicing team.

Phone: 801-260-7600 (ext. 5350)
Hours of operation: Monday-Friday, 9 a.m. - 6 p.m.

For assistance on first mortgages, contact Cenlar (our first-mortgage servicing partner).

Phone: 877-747-5074
Hours of operation: Monday-Friday, 6:30 a.m. – 6 p.m.


Payoff Requests

Call our Mortgage Servicing team at 801-260-7600 (ext. 5350) or email

Automatic Payments

First Mortgages
To set up automatic payments, complete the Cenlar ACH Authorization form (must be wet signed) and return to Mortgage Servicing at

Second Mortgages
Do one of the following:

Call our Mortgage Servicing team at 801-260-7600 (ext. 5350)
Visit any Cyprus Credit Union branch


Can I skip a payment on my mortgage?

Skip-A-Payments are not permitted on mortgage loans.

Does my home equity line of credit (HELOC) have a variable or fixed interest rate?
All Cyprus HELOCs have a variable rate tied to the Wall Street Journal Prime Rate.
What happens when my HELOC matures?

Once your HELOC matures, the line of credit will be shut off; however, payments will continue to be due for a fixed time period. For more details, refer to your mortgage documents or contact our Mortgage Servicing team at 801-260-7600 (ext. 5350) or

What first-mortgage payment options do I have?

First mortgages have three different payment options:


  • Minimum payment

    Due on the first day of each month.


  • Principal only

    Once the minimum monthly payment has been completed, principal-only payments can be made at any time throughout the remainder of the month to pay down the principal balance of the mortgage.


  • Additional escrow

    Additional escrow payments can be made at any time.


Partial payments are NOT accepted at any time.

How do I make mortgage payments?
  • Online
    Log into your online Home Banking account and go to our Mortgage Center to make a payment.
  • Phone
    Call 801-260-7600 (ext. 5350) to make a payment over the phone.
  • Mail
    Send payments to:

    Cyprus Credit Union
    P.O. Box 54040
    Los Angeles, CA 90054-0040

Where can I find my 1098 tax statement?

1098 tax statements can be accessed in your online Home Banking account. For first mortgages, go to the Transactions tab in the menu and select Mortgage Center. For second mortgages, go to the Services tab in the menu and select Statements.




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The products and services on this page are offered through LPL Financial or its affiliates by Registered Representatives of LPL Financial. These products and services are not credit union deposits, not credit union guaranteed, not insured by NCUA or any other government agency, and may lose value. Cyprus Credit Union is a separate entity and is not affiliated with LPL Financial.
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