Dispute a Transaction

Credit Card Disputes: What You Need to Know

 

If you notice a charge on your account that doesn’t seem right, we’re here to help. Disputing a transaction is a way to formally request an investigation into a charge that may be inaccurate, unauthorized, or related to a product or service issue. This FAQ will guide you through the dispute process, explain timelines, and clarify when you should contact the merchant versus filing a dispute with Cyprus Credit Union. Our goal is to make resolving these issues as simple and stress-free as possible.


Dsipute a Credit Card Transaction

 


FAQs

 

What is a cardholder dispute?
A cardholder dispute is the formal act of objecting to a transaction because it is believed to be inaccurate, unauthorized, or otherwise incorrect. This could be a fraudulent charge, a billing error like being charged twice, or a problem with a product or service that was not received as agreed upon. By filing a dispute, you ask the card issuer (Cyprus Credit Union) to investigate and potentially remove or adjust the charge. Please note that disputes only apply to transactions made using your debit or credit card.
What is the time limit to dispute a charge?
You have up to 90 days from the date the charge appears on your account to submit a dispute.
Do I need to block my card?

If you have no prior relationship with the merchant and have never done business with them, then yes—your card should be closed. This could mean that an unauthorized party has access to your card information and your card needs to be blocked to prevent any further fraudulent activity or misuse.

However, if you have done business with the merchant before, your card can typically remain open. Common examples include:

  • Charges from free trials
  • Items not received
  • Being overcharged
  • Duplicate charges

In these cases, you must contact the merchant first before filing a dispute with Cyprus Credit Union.

How long until I know if I will get a refund?

Our Card Services team will work diligently to resolve your dispute as quickly as possible. Each case is unique, so timelines can vary. You will receive updates via email as soon as there’s any progress on your case.

Do I need to reach out to the merchant to get a refund?

If you have an existing relationship with the merchant and have done business with them before, then yes—it’s best to reach out to the merchant directly. This is often the fastest way to resolve the issue and receive a refund.

If you're unable to reach the merchant or they are unresponsive, you may proceed with filing a dispute.

The products and services on this page are offered through LPL Financial or its affiliates by Registered Representatives of LPL Financial. These products and services are not credit union deposits, not credit union guaranteed, not insured by NCUA or any other government agency, and may lose value. Cyprus Credit Union is a separate entity and is not affiliated with LPL Financial.
Links from the Cyprus Credit Union web site to other web sites are provided solely as a convenience to visitors. If you use these links, you will leave the Cyprus Credit Union web site.

The Credit Union does not have any responsibility or control over any of these external web sites, their content or their privacy policies. We do not endorse or make any representations about third-party external web sites, including any information, products, materials or results that may be obtained from using them.

If you decide to access any of the linked third-party web sites, you do so entirely at your own risk. You are encouraged to review the privacy notice for each linked web site.
You are about to send an e-mail message to Cyprus Credit Union or to one of our partner associations.

 Please do not send any personal financial information via Email.

 E-mail transmission cannot be guaranteed to be secure and information
could be intercepted, lost, or contain viruses.